Is there something like a paperless queue management system? If you had any doubts then sit back and read on!
Careem is a successful technology company with vehicle for hire services as its primary offering and is a subsidiary of Uber. It is based in Dubai, with operations running in over 100 cities, covering 15 countries including the Middle East, Africa, and South Asia.
The challenge: Paperless and Cloud based Queue Management System
The drivers at Careem, aka “Captains” are registered and trained at centers across the country. Their flow in the centres required queue management to achieve efficiency in operations. Careem wanted a queue management solution that was paperless and cloud based.
With numerous centres, Careem wanted a robust and reliable solution that could operate from the cloud without requiring servers in their centres. They wanted the system to be remotely managed by the solution provider so that they don’t have any operational overheads linked to the queue management solution.
S-Tech designed an efficient solution with Qmatic that was managed on the cloud and was totally paperless.