One-Stop Investor Hub for Ease of Doing Business
Pakistan has taken a bold step to improve its ease of doing business and attract both local and foreign investment with the launch of the Business Facilitation Centre (BFC) Islamabad. Developed under the vision of the Prime Minister and led by the Board of Investment (BOI), this first-of-its-kind hub provides investors with a one-window solution for registrations, permits, licenses, and regulatory guidance (Pakistan Today, Business Recorder).
Qmatic Orchestra at the Core of Investor Journeys
To ensure every investor receives a smooth, professional, and efficient experience, S-Tech has deployed Qmatic Orchestra, the world’s leading customer journey management solution trusted by organizations in over 120 countries (Qmatic).
Here’s how it transforms the investor journey at BFC:
1. Easy Check-In
✔️ Visitors use a 22″ kiosk to select services.
✔️ A digital ticket is issued instantly—reducing manual processes.
2. Smart Waiting Experience
✔️ Multimedia displays show live ticket status, service details, and call history.
✔️ Counter displays + voice announcements ensure no one misses their turn.
✔️ Digital signage shares BOI initiatives, government updates, and investment opportunities.
3. Seamless Counter Service
✔️ Staff use the Orchestra Counter App to call, recall, transfer, or park tickets.
✔️ Multi-service handling supports complex investor cases.
4. Real-Time Management for BOI Leaders
✔️ Enterprise dashboards monitor counters, peak times, and service bottlenecks.
✔️ Heatmaps & performance analytics track staff efficiency.
✔️ Queue balancing ensures workloads are spread evenly to reduce waiting times.
Advanced Features of Orchestra
- Appointments & Scheduling – Pre-book online, reduce walk-ins.
- Mobile Ticketing – Tickets delivered directly to investor smartphones.
- ✉️ Notifications – SMS & email alerts for reminders and updates.
- Feedback Surveys – Real-time investor input after each service.
- Data-Driven Reporting – Continuous service improvement with insights.
- Scalability & Security – Supports multi-site rollouts with robust compliance.
Why It Matters
By deploying Qmatic Orchestra at BFC Islamabad, Pakistan is:
- ✅ Reducing waiting times and simplifying processes.
- ✅ Providing investors with a comfortable and informed environment.
- ✅ Enabling real-time accountability for staff performance.
- ✅ Using data and feedback to continuously improve services.
The Future of Investor Facilitation in Pakistan
The Business Facilitation Centre Islamabad is more than a service hub—it’s a statement of intent. By combining the BOI’s strategic mandate with Qmatic’s global expertise (handling over 2 billion journeys annually worldwide), Pakistan is positioning itself as an investor-friendly destination with transparent, efficient, and technology-driven services (Qmatic Global).
At S-Tech, Qmatic’s Premium Partner in Pakistan since 2000, we are proud to be part of this milestone, delivering solutions that make investor journeys smarter, faster, and future-ready.
