Pakistan’s biggest mobile network operator, Jazz has deployed Qmatic’s enterprise platform Orchestra. Jazz customer experience centres across the country are connected to Qmatic Orchestra server and everything from kiosks to displays as well as all the software is managed centrally.

The challenge: Finding a true enterprise solution

With over 69 million subscribers, Jazz is the biggest mobile operator in the country. To successfully operate at this scale and deliver best in class services it is imperative to have world leading technology to support operations and customer services. Jazz tried and tested multiple solutions before selecting Qmatic Orchestra as the true enterprise solution. Orchestra can not only scale but also comes with industry leading features. It’s modular structure allows for flexibility and seamless integration possibilities.

Qmatic at Jazz