Customer Experience Management

10 04, 2019

Qmatic helps Superior University enhance throughput in admission days

By |2019-04-10T14:42:29+05:00April 10th, 2019|Categories: Blog, Portfolio, Qmatic|

Admission season brings loads of students to admission offices. S-Tech has helped a number of universities enhance throughput during admission days with Qmatic. Universities ensure that every person gets their turn and the value if their time is recognised. Challenges Superior University wanted to implement a stand-alone student journey solution to reduce queuing [...]

3 01, 2019

Qmatic at Ministry of Foreign Affairs Islamabad

By |2019-01-02T15:31:05+05:00January 3rd, 2019|Categories: Blog, Portfolio, Qmatic|

Ministry of Foreign Affairs raises the bar in citizen services by the help of S-Tech. Our Qmatic solution makes the process of document verification quick and painless. Verification of different documents is a requirement for most nationals visiting abroad. Ministry of Foreign Affairs continue to provide efficient and friendly services to the public. MoFA upgraded [...]

2 01, 2019

Customer flow at CSD organised with Qmatic

By |2019-01-01T17:27:57+05:00January 2nd, 2019|Categories: Blog, Portfolio, Qmatic|

Customer flow at CSD was chaotic and they needed a solution to efficiently manage it. CSD opted for Qmatic at Karachi and Peshawar Centres initially for an improved and organised customer flow. Canteen Stores Department (CSD) has passed through various stages, since its inception in 1913. In the past sixty five years CSD network has undergone [...]

11 12, 2018

Qmatic helps facilitate Lahore Garrison University Students Service Centre

By |2018-12-08T14:40:16+05:00December 11th, 2018|Categories: Blog, News, Portfolio, Qmatic|

Qmatic Solo has made it possible for students to quickly identify where they will be served and helped Lahore Garrison University create an efficient Student Service Centre. The Challenge With a growing number of students, Lahore Garrison University Student Service Centre (SSC) was overwhelmed with flow of students. It would take students very long to [...]

3 12, 2018

Qmatic reduces employee process time at HISDU

By |2018-12-04T20:21:43+05:00December 3rd, 2018|Categories: Blog, News, Portfolio, Qmatic, Solutions|

HISDU Health Information & Service Delivery Unit (HISDU), Primary and Secondary Health Department , Govt. of Punjab, is established to facilitate more than 10,000 employees from the Punjab province by providing different services i.e Job Promotion, Job Transfer, Job Order, Pension and Gratuity Funds etc through a one window service centre. HISDU needed to modernise [...]

15 01, 2018

Qmatic helps serve 3500 patients a day at DHQ hospital Jhang

By |2018-04-03T14:03:17+05:00January 15th, 2018|Categories: Blog, News, Portfolio, Qmatic|

Qmatic helps serve 3500 patients a day at DHQ hospital Jhang Serving 3500 patients at over 60 service points in one day is a herculean task. Qmatic experts at S-Tech have helped DHQ Jhang design a patient flow that successfully manages this high number of patients. The team at S-Tech has also helped integrate Qmatic [...]

12 12, 2017

NADRA Mega Centres run on Qmatic 24 hours daily

By |2017-12-14T01:14:44+05:00December 12th, 2017|Categories: Blog, Portfolio, Qmatic|

NADRA Mega Centres run on Qmatic 24 hours daily National Database and Registration Authority (NADRA) has launched Mega Centres in central locations of main cities to meet the challenges of serving a growing population in Pakistan. Closing down of smaller centres and opening of mega centres with improved services is a great initiative which at the [...]

6 06, 2017

Qmatic helps improve service at Citizen Facilitation Centre Islamabad

By |2017-10-26T15:52:16+05:00June 6th, 2017|Categories: Blog, News, Portfolio, Qmatic|Tags: |

  Qmatic helps improve service at Citizen Facilitation Centre Islamabad Efficient delivery of services to citizens is any government's top priority. With increasing automation it is now easier for governments to provide many of these services under one roof. Qmatic helps improve service delivery to citizens around the world. One such Citizen [...]

7 09, 2016

Flydubai relies on Qmatic

By |2017-05-09T13:35:51+05:00September 7th, 2016|Categories: News, Portfolio, Qmatic, Solutions|

Flydubai was launched in March 2008 by the government of Dubai in order to introduce the city’s first low-cost airline. 5 years after its inaugural commercial flight, Flydubai is now making more than 1,400 flights a week with over 500 pilots and 1,000 cabin crew taking thousands of passengers to 90 different destinations. The huge number [...]