With an impressive growth, Chughtai’s leadership recognised the need to create efficient flow in their sample collection centres. Each day around one thousand people walk through their Regional Collection Center in Lahore.

A challenge to improve patient flow and decrease waiting times

With an ever increasing footfall, the process time from patient registration and then the sample collection needed to be reduced. Patients would often wait 15 to 20 minutes before being served. People would have to wait in queues and staff needed to call out customer names to call them for service. 

Solution

Chughtai Lab turned to S-Tech’s for improving the patient journey.

With thousand’s of installations nationwide and a highly qualified Qmatic team, S-Tech carried out journey mapping activities to optimise patient flow. S-Tech was able to identify key problems and areas of improvement. Key performance indicators were reviewed considering Qmatic SOLO and a plan of action was presented to optimise patient journey across all touch points at Chughtai Lab’s Lahore Head office.