Chughtai Lab turned to S-Tech’s for improving the patient journey.
With thousand’s of installations nationwide and a highly qualified Qmatic team, S-Tech carried out journey mapping activities to optimise patient flow. S-Tech was able to identify key problems and areas of improvement. Key performance indicators were reviewed considering Qmatic SOLO and a plan of action was presented to optimise patient journey across all touch points at Chughtai Lab’s Lahore Head office.
Intro 8, Qmatic’s 8″ touch screen ticket printer welcomes patients with a clear and user friendly interface. The patient chooses appropriate option from the Intro 8 and is issued a ticket. The ticket is then called for registration and then the same ticket pops up at one of the sample collection counters. Qmatic’s white LED status and counter displays show serving numbers. Qmatic reports and live data give complete insight of operations and improve patient experience.