Defence Housing Authority Islamabad Rawalpindi is one of the largest housing societies in the twin cities. Matters pertaining to property transfer as well as other resident services are managed through their customer facilitation center.
The challenge: Manage a growing footfall
With launch of new projects, the footfall in their customer facilitation center kept increasing over time. Customers would visit for transfers, payments, documentation and thus the footfall increased with every new project. With 300 visits a day, DHA needed a solution to manage a growing number of clients with existing staff efficiently without compromising on the level of service.