State Bank of Pakistan (SBP) is the central bank of the country and plays a vital role in maintaining the stability of the financial sector. In recent years, the bank has implemented several measures to improve the customer experience at its branches. One of the most significant changes has been the introduction of Qmatic, a customer flow management system. In this blog post, we will discuss how SBP is benefitting from Qmatic and the scanning of CNIC.
Queue Management with Qmatic
One of the most obvious benefits of Qmatic is the improved queue management at SBP branches. The system allows customers to take a ticket from the Qmatic Kiosk, which displays the estimated waiting time and the number of customers ahead of them in the queue. This provides customers with a clear idea of how long they will have to wait, reducing the stress and uncertainty associated with waiting in line.
Furthermore, Qmatic also enables customers to manage their time more efficiently by allowing them to leave the queue and return later, without losing their place in line. This is especially useful for customers who have to take care of other er