With experience of providing efficient Customer Journey Management solutions, S-Tech was approached for Qmatic solution. After comparison with other queue system suppliers in the market, JS Bank found Qmatic Solo as the right solution. The solution matches their needs of today and has flexibility to add other features once the bank needs them.
The customer journey starts at the Qmatic printer. Once ticket is issued, the client waits comfortably in the branch. Bank staff use a browser based customer calling software to call the next customer forward.