Qmatic helps serve 3500 patients a day at DHQ hospital Jhang
Serving 3500 patients at over 60 service points in one day is a herculean task. Qmatic experts at S-Tech have helped DHQ Jhang design a patient flow that successfully manages this high number of patients. The team at S-Tech has also helped integrate Qmatic with HIMS.
Patients arrive and are given Qmatic tickets for registration. Patients are placed in 5 different categories and they are called to the registration counters accordingly.
As HIMS is integrated with Qmatic Orchestra, all functionality of patient calling and forwarding is now available within the HIMS. Patients are called and their details are entered at the registration counters. Patients are then forwarded to Vitals Area queues.
Nurses at vital counters call next patient and enter their vitals information into the HIMS and assign them to either a filter clinic or a specialist queue. A slip is printed here that contains info of patient, his/her vitals and also a queue number.
Doctors at specialist or filter clinics use the HIMS to see the waiting patients provided by Qmatic. They can then call the next patient assigned to them. His treatment is mentioned in the HIMS and forwarded to the pharmacy or different labs as per requirement.
All patients requiring a lab test arrive on the Labs registration
counter. They can view their queue number on the large screen and be ready for their turn. This helps organise the flow of patients and provide a disciplined and just serving environment for everyone.
Challenges & Goals
The challenges in installing an automated queuing system integrated with HMIS were to:
- Reduce patient waiting times.
- Reengineer the process of registration to comfort patients and save time.
- Reduce the need for patients to queue at reception counters.
- Provide clear way finding information to patients.
- Allow clinicians to see the names and waiting times of each patient from the computer screen located in their consultation room.
- Enable clinicians within their consulting room to call patients forward from the waiting room.
- Reduce operational costs and improve efficiency in the reception area.
- Improve patient flow and routing .
- Automate the data collection of arrival times, consultation commencement and completion times.
- Alert authorities when waiting times exceed predetermined thresholds.
- Allow monitoring of performance targets against defined service levels.
- Qmatic Orchestra platform to organize and regulate the flow of patients.
- Qmatic Orchestra Digital Signage
- Qmatic Orchestra Business Intelligence
- Qmatic Orchestra APIs used for integration to HMIS
- Qmatic Displays
- Qmatic Kiosks