Qmatic helps improve service at Citizen Facilitation Centre Islamabad

Efficient delivery of services to citizens is any government’s top priority. With increasing automation it is now easier for governments to provide many of these services under one roof. Qmatic helps improve service delivery to citizens around the world.

One such Citizen Facilitation Center was opened in Islamabad in November 2016. Citizens can get domicile, driving license and other certificates in a computerised and comfortable environment. The Qmatic system ensures that citizens can wait comfortably for their turn and called to the service counter with the help of voice messages as well as LED displays.

Qmatic at Islamabad

Qmatic Customer Feedback

The system is equipped with a feedback feature as well. Once served, the citizen gives his feedback and this is then reported to the manager along with other service performance statistics from Qmatic.