Qmatic helps improve service at Citizen Facilitation Centre Islamabad
Efficient delivery of services to citizens is any government’s top priority. With increasing automation it is now easier for governments to provide many of these services under one roof. Qmatic helps improve service delivery to citizens around the world.
One such Citizen Facilitation Center was opened in Islamabad in November 2016. Citizens can get domicile, driving license and other certificates in a computerised and comfortable environment. The Qmatic system ensures that citizens can wait comfortably for their turn and called to the service counter with the help of voice messages as well as LED displays.
Qmatic Customer Feedback
The system is equipped with a feedback feature as well. Once served, the citizen gives his feedback and this is then reported to the manager along with other service performance statistics from Qmatic.
As Qmatic’s partners in Pakistan, S-Tech introduced the concept of managing queues in the year 2000. You are likely to see our signature at over 1500 locations in Pakistan where customer experience is managed efficiently.