6 Benefits of Intelligent Queue Management systems

Perception is that Queue Management Systems only allow customers to take a ticket and wait for their turn instead of standing in line. If you thought so too then read on.

The first queue management system

When the founders of Qmatic sought to remove long lines in a restaurant, they invented a ticket number system. This system would simply print tickets with queue numbers. The numbers would be called at the counter and served. This is where the first Electronic Queue Management System was born in Sweden in the early 80’s.

Not a “take a ticket system” anymore

Queue Management Systems have evolved since the 80’s. They are being used not only to comfort customers but they help the organisation improve their service in many ways. Here are 6 benefits of an intelligent queue management system.

1. Manage Customer Queues

We all hate to wait but queues are inevitable. We have queues almost everywhere. Queue Management Systems help us wait comfortably instead of standing in long queues.

We take a ticket and wait for our turn. This not only helps in comforting customers but also reduces any sense of insecurity among customers that their turn might be taken by someone else. Happy customers will always be your best ambassadors. Not to mention the increase in revenue due to the customers being relaxed and happy..

2. Staff Satisfaction

With no customers jumping over each other to get to the counter, the staff is relatively at ease. This helps the staff serve customers in a relaxed environment. A recent study by economists at the University of Warwick found that happiness led to a 12% spike in productivity, while unhappy workers proved 10% less productive. As the research team put it, “We find that human happiness has large and positive causal effects on productivity. Positive emotions appear to invigorate human beings.”